Stop spending your evenings on NDIS shift notes.

Notara is built specifically for Australian NDIS support workers. It generates structured shift notes, incident reports, and progress notes from plain-English shift descriptions in under 3 minutes. All data is stored in Australia (AWS Sydney ap-southeast-2), it auto-detects NDIS reportable incidents, and it supports sole traders and small provider teams. A 14-day free trial is available with no credit card required.

A compliant NDIS shift note must be written in objective, third-person language, include the date, time, duration and participant name, describe only observable behaviours (not opinions), and link activities to the participant’s NDIS plan goals. Notes must be retained for 7 years under the NDIS Practice Standards. Notara generates notes in this format automatically from your plain-English description. See the full guide →

Under the NDIS Incident Management and Reportable Incidents Rules 2018, providers must notify the NDIS Commission of serious incidents within 24 hours. Serious reportable incidents include: death of a participant, serious injury, abuse or neglect, sexual misconduct, and unauthorised restrictive practices. A full written report must follow within 5 business days. Notara flags potential reportable incidents in your draft so you can review them and decide what needs reporting. Learn more about reportable incidents →

Yes — with review and approval by the support worker. The NDIS Commission requires documentation to be accurate and reflect what actually occurred; the tool used to draft it is not specified. AI tools like Notara generate a structured draft that the worker reads, edits, and approves before submission. The support worker remains responsible for the accuracy of the final document.

Under the NDIS Practice Standards, participant records — including shift notes, incident reports, and progress notes — must be retained for a minimum of 7 years from the date of creation, or until 7 years after a participant turns 25 if they were a minor. Records must be stored securely and be retrievable for NDIS Commission audits.

No. If you can type a text message, you can use Notara. You describe what happened during your shift in plain English — the same way you’d tell a colleague — and Notara creates a structured document draft for you to review. There’s no technical setup, no special training needed.

No, and that’s intentional. Notara creates a structured draft for you to read through, personalise, and approve. You are always the professional responsible for your documentation — Notara removes the blank-page problem and saves you significant time, but you decide what gets submitted.

Yes. All data is stored in Australian data centres in Sydney (AWS ap-southeast-2) — never offshore. Data is encrypted in transit and at rest, Notara is designed around the Privacy Act 1988 and the Australian Privacy Principles, and no participant data is ever used to train AI models. Your participants’ information stays where it belongs — with you.

Only if you choose to share them. The Notara Participant Portal (my.notara.com.au) lets you share individual documents with a participant in one click. They — or a parent or guardian — can read the document, ask you questions about it, and download a PDF. Sharing is always explicit: nothing is ever visible to a participant unless you decide to share it. The portal is included on every plan at no extra cost.

Yes. Many new support workers use Notara to understand what a well-structured NDIS document looks like. When you see how Notara organises the information you describe, you start to understand the structure yourself — which makes you more confident in your documentation over time.

Notara supports the three most common NDIS documentation types: shift notes (your daily shift records), incident reports (for unexpected events), and progress notes (for goal tracking and plan reviews). All three are included on every plan.

Yes. Notara works for sole traders and small provider teams. The Team plan lets up to five support workers share one account, with each worker managing their own participants and documentation. For larger providers with 10+ workers, get in touch to discuss our Provider plan.

After your 14-day free trial, you choose the plan that suits you — Starter, Professional, or Team. You’ll only be charged when you decide to subscribe. No surprises, no automatic charges.